Cancellation and Refunds
Version of November 9, 2026
How payment works
Money is held on your card when you place an order and charged after the visit: the chef's work per estimate, groceries per receipts. Any unused grocery budget is released automatically.
If you cancel
More than 24 hours before — free. 24 to 2 hours before — 30% of the chef's work. Less than 2 hours or not at the address — 100% of the chef's work. Groceries already bought are paid by receipts and handed over to you.
If the chef cancels
Full refund, and we offer another chef for the same time.
Complaints
Contact support within 24 hours: info@deemkend.ru, +7 (916) 793-88-45 or Telegram @deemkend. We reply within 10 days.
Timing
Holds are released or refunds issued right after the decision; banks usually credit funds in 1–3 days, sometimes up to 10 business days.
Questions about this document: info@deemkend.ru