Terms of Service

About this document

This is a translation for convenience. In case of any discrepancy, the Russian version (stryapa.com/ru/…) prevails.

1. General

1.1. This is a public offer by Individual Entrepreneur Dmitry Vadimovich Spiridonov (INN 760806658219, the "Operator") to any adult with full legal capacity (the "Client").

1.2. Stryapa (stryapa.com, the web app and mobile apps, the "Service") is a marketplace of home cooking services. Clients choose a chef, build a menu, agree on groceries and budget, time and address, and pay for the order.

1.3. Cooking services are provided by chefs — self-employed individuals or sole proprietors whose documents were verified by the Service (the "Chef"). The Operator does not provide cooking services; it runs the Service and, on behalf of the Chef, accepts payments as an agent.

1.4. Signing up with a phone number means accepting these Terms. Paying for an order means accepting its specific terms (menu, estimate, time, address).

2. Account

Sign-in uses a mobile number and a one-time SMS code. Allergy information is optional and processed only with separate consent. The Operator may restrict access for violations, including attempts to pay a Chef outside the Service.

3. Orders and prices

The order price consists of the Chef's work (hourly rate × duration, minimum 2 hours), groceries at actual receipt prices (if the Chef shops), a grocery shopping fee, and a service fee if shown in the estimate. The total is shown before payment. Grocery prices in the Service are indicative; the Chef may exceed the grocery budget only with the Client's approval.

4. Payment

Payments are processed by YooKassa; card details are never shared with the Operator. The amount is authorised (held) when the order is placed and captured after the visit: groceries by receipts, any unused grocery budget is released. Electronic receipts are issued as required by law.

5. The visit

The Client provides access to the kitchen, a working stove and cookware. The Chef's arrival is confirmed with a PIN shown to the Client. The Chef cleans up the workplace. If the Client neither confirms completion nor files a complaint within 24 hours, the order is considered completed.

6. Cancellation

More than 24 hours before the visit — free. Between 24 and 2 hours — 30% of the Chef's work is charged. Less than 2 hours or Client absent — 100% of the Chef's work. Groceries already bought are paid by receipts and handed over. If the Chef cancels — full refund.

7. Quality and complaints

Chefs are responsible for cooking quality and hygiene; the Service verifies their passport and health record before they can take orders. The Client reports allergies before the visit and checks ingredients if restrictions are critical. Complaints are accepted within 24 hours via info@deemkend.ru or +7 (916) 793-88-45 and reviewed within 10 days; justified complaints are refunded fully or partially.

8. Liability

The Service is provided "as is". The Operator's liability is limited to the Service fee for the relevant order unless the law provides otherwise. Disputes are governed by the laws of the Russian Federation.

9. Operator

Individual Entrepreneur Dmitry Vadimovich Spiridonov

Taxpayer ID (INN) 760806658219

Email: info@deemkend.ru, phone: +7 (916) 793-88-45, Telegram: @deemkend